Support & Help Center
We're here to help you get the most out of Freedom socials marketplace — virtual numbers and OTP verification.
Get in Touch
Have a question or need assistance? We're here to help!
Email Support: support@website.com
Response Time: We typically respond within 24-48 hours
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)
Frequently Asked Questions
How do I get started?
After signing up:
- Add balance to your account (pay-as-you-go or choose a plan)
- Virtual numbers: Select a country and get a virtual number; use it when an app or website asks for phone verification. Receive OTPs and SMS in your dashboard.
Which countries can I get virtual numbers for?
We offer virtual numbers in 50+ countries. Log in to your dashboard to see the full list of available countries and get a number in the region you need.
How fast do I receive OTPs and SMS?
Messages are delivered to your dashboard within seconds. As soon as a service sends an SMS or OTP to your virtual number, it appears in your account.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. To cancel, please contact our support team at support@website.com and we'll help you cancel your subscription. Your access will continue until the end of your current billing period after cancellation.
Is there a free trial?
Yes! New users get a free trial period to explore all features. Check your dashboard for trial details.
Resources
Report an Issue
If you encounter any bugs or technical issues, please contact us at support@website.com with:
- A detailed description of the issue
- Steps to reproduce the problem
- Screenshots (if applicable)
- Your browser and device information